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Impound Questions

WHO HAD MY VEHICLE IMPOUNDED?
The property owner / manager or other authorized representative such as a licensed security company.

HOW MUCH MONEY DOES THE PROPERTY OWNER / REPRESENTATIVE GET FROM GOPHER WHEN A VEHICLE IS TOWED FROM THEIR PROPERTY?
None whatsoever! Their payback is being able to maintain legal control of the parking lot or driveway that is located on their private property.

WHY ARE THE FEES FOR IMPOUNDING VEHICLES SO HIGH?
The overhead  to maintain a towing company with high standards is expensive! We invest a considerable amount of  time to find, train, and  retain  the  kind of  honest  and  intelligent  people who can  contend  with  the  risks and  stresses  of  a   multi-faceted  job  while  still  providing  excellent  customer service. Our employees must  have the aptitude to learn  how  to safely  tow  today’s complex cars while  retaining the ability to treat you - our customer -  in a  polite and   professional  manner. Because of the personal investment spent in training time and the wide variety of demands presented by the job, our employees deserve and receive a competitive salary.

Although we feel  most  requirements are appropriate, the monetary cost of  complying as we do with  the zoning regulations, pollution control, and  licensing of  an  impound  lot  and towing company are costly. Add to this the price of workman’s compensation and other insurance costs, building rent and maintenance, 24-hour security for our building and the cars in our custody. In addition, Gopher Towing uses the latest hydraulic wheel-lift trucks designed to provide damage-free towing of today’s complex vehicles. This more customer-friendly equipment now costs us from $60,000 to $95,000 for each truck before considering the increasing maintenance and fuel costs.

The fact is that if we impounded the car, it was parked there without authorization. A person authorized by the owner of the property requested that it be removed. If you as many folks do at first, are in the process of trying to shift the blame for a car being towed from yourself or a family member to us by creating excuses, or fault you will most likely find you are mistaken. Towing cars parked without proper authorization is part of our job. If we didn't tow the vehicle, another company would. We do it fast, professionally and legally. If people were to read the signs or get the property owners permission before parking a car. Then we would only be seen when doing what we like to do the best: helping people. Folks like yourself when there’s a blizzard, your car doesn’t start, you get locked out of your car, or when it’s broke down and in need of a tow your favorite automotive repair facility. That’s when our customers notice and appreciate the speed and professionalism of Gopher Towing … “THE GOOD GUYS”.

If you or a loved one has had a vehicle impounded we are truly sorry that it will probably be impossible for us or anyone else to make it a happy experience for you. Sometimes selling ice cream instead of towing cars starts looking pretty good to us as well. Then comes along another blizzard and we all get reminded why we are here. Our goal is to be efficient enough make all vehicle problems as small of a glitch in your day or night as possible. If you have some constructive criticism, give us a call you will find that we are a proud neighborhood-based company that is truly appreciative of your input. We realize that constructive communication is the key for us to continue to evolve and succeed as our company has now for over 32 years, we work hard for a living and do our best to serve the communities in which we work. Thanks for giving us the opportunity.

You can reach us at CustomerService@GopherTowing.com or our 24 hour customer service phone number is number is 612-782-8877.

Gene C. Buell

President



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